Ready to deploy AI and data solutions, based on YOUR datasets
We offer modular AI solutions that can be quickly customized to fit each client’s specific needs in service centric organizations.
Real-time customer sentiment analysis and issue resolution
AI-Powered Customer Management Copilot: Transform Support Operations with Real-Time Sentiment Analysis
Leverage AI to analyze customer interactions, identify critical issues, and drive proactive solutions for enhanced satisfaction and retention
Reduce response time by 60% while increasing customer satisfaction through AI-driven insights and automated issue detection
The Customer Support Copilot leverages AI and natural language processing to revolutionize how your company delivers customer service. Streamline support, reduce costs, and delight your users.
Overview
In today’s fast-paced customer service environment, companies struggle to efficiently process high volumes of customer interactions and identify critical issues in real-time. Our Customer Management Copilot leverages advanced AI to analyze customer sentiment, identify recurring problems, and provide actionable insights – all while linking issues to specific production batches for root cause analysis.
Key Benefits
- Real-Time Analysis: Instant sentiment analysis and issue detection across all customer interactions
- Root Cause Identification: Link customer complaints directly to production batches and system issues
- Rapid Implementation: 12-hour customization per theme with immediate impact on operations
Our Approach
- AI-Powered Analysis: Built on Microsoft Fabric and Azure OpenAI for enterprise-grade reliability
- Continuous Learning: Self-improving system that gets smarter with every interaction
- Rapid Integration: Quick customization and deployment process for immediate value
Outcomes and Benefits
- Enhanced Customer Satisfaction: Proactive issue resolution leading to improved customer retention
- Operational Efficiency: Automated analysis reducing manual review time by up to 70%
- Data-Driven Insights: Actionable intelligence for strategic decision-making
- Quick ROI: Measurable impact within weeks of implementation
- Reduce response time from 4 months to 1 hour while increasing customer satisfaction through AI-driven insights and actions
Ready-to-deploy AI products
driving strategic transformation
and delivering impactful results.
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